FAQ

Customer Satisfaction

We want 100% customer satisfaction. We’re easy to work with and we believe in making things right. If anything isn’t right with your order, please reach out and we’ll take care of it.

Q: What is your shipping policy?

Everything you would like to know is on our shipping policies page:

https://hendrixclassics.com/policies/shipping-policy

Q: What is your refund/return policy?

We accept returns on items (used or unused). If you aren’t happy with your product(s) for any reason, email us and we’ll work it out.

Non-warranty returns

• Return item(s) for a refund of the product cost (not shipping).
• We no longer cover return shipping on non-warranty returns.
• In the U.S., we can send a return label at our discounted rate (label cost is deducted from the refund).
• We currently can’t provide return labels outside of the U.S.
• We don’t require every item to be returned in order to provide a refund.

Returns

• We have a 60-day return policy (usually not enforced).

Refunds

• In some cases we may ask that items be returned before issuing a refund.
• Once received, we’ll process your refund to your original payment method.

Exchanges

Email pete@hendrixclassics.com if you’d like to exchange an item.

Q: Loyalty Rewards (HCC Loyalty Points)

How do I earn points?

• Create an account — 100 points
• Subscribe for newsletter — 50 points
• Happy birthday — 100 points
• Complete profile — 25 points
• Complete an order — 1 point per $1 USD spent
• Follow on Instagram — 50 points
• Like on Facebook — 50 points
• Share on Facebook — 50 points
• Subscribe on YouTube — 50 points

How do I redeem points?

• $3 USD Discount — 300 points
• $5 USD Discount — 500 points
• $10 USD Discount — 1,000 points
• $20 USD Discount — 2,000 points
• 5% Off Discount — 600 points
• 10% Off Discount — 1,600 points

Do I need an account?

Yes — points are tied to your account so you can track and redeem rewards.

Where can I see my points?

Q: How can I contact you?

Email: pete@hendrixclassics.com
Text or Call: 615-788-1883

It would be great to meet for coffee if you find yourself in Nashville, TN!

Q: Privacy Policy

We do not share your information with others. Please note our website platform is Shopify. We like to think they don’t share your data either, though we can’t guarantee that.