FAQ

Customer Satisfaction

We want 100% customer satisfaction. We’re easy to work with and we believe in making things right. If anything isn’t right with your order, please reach out and we’ll take care of it.

Q: What is your shipping policy?

Everything you would like to know is on our shipping policies page:

Shipping Policy

Q: What is your refund/return policy?

Everything you would like to know is on our refund policies page:

Refund Policy

Q: Loyalty Rewards (HCC Loyalty Points)

How do I earn points?

You can earn points by creating an account, visiting our site, following us on social media, subscribing on YouTube, celebrating your birthday, writing a review for one of our products, leaving a review on Facebook, posting about us on Facebook, and making purchases. You’ll earn 1 point for every $1 USD spent.

Some bonus actions, including product reviews, Facebook reviews, and Facebook posts, are subject to verification before points are issued. Product reviews and site visit rewards are limited to once per week.

Ways to earn:

• Create an account — 50 points
• Visit our site — 50 points
• Follow us on Instagram — 50 points
• Follow us on Facebook — 50 points
• Subscribe to our YouTube — 100 points
• Birthday reward — 150 points
• Write a review for one of our products — 300 points
• Leave a review on Facebook — 150 points
• Post about us on Facebook — 25 points
• Make a purchase — 1 point per $1 USD spent

Rewards:

• $3 USD Discount — 300 points
• $5 USD Discount — 500 points
• $10 USD Discount — 1,000 points
• $20 USD Discount — 2,000 points
• 5% Off Discount — 600 points
• 10% Off Discount — 1,600 points

Do I need an account?

Yes — points are tied to your account so you can track and redeem rewards.

Where can I see my points?

Q: How can I contact you?

Email: pete@hendrixclassics.com
Text or Call: 615-788-1883

It would be great to meet for coffee if you find yourself in Nashville, TN!

Q: Privacy Policy

We do not share your information with others. Please note our website platform is Shopify. We like to think they don’t share your data either, though we can’t guarantee that.

Q. ASSUMPTION OF RISK AND INDEMNITY AGREEMENT

By purchasing a knife from Hendrix Classics & Co., the buyer assumes all responsibility for knowing and complying with all federal, state, local, and international laws concerning the ownership, possession, use, shipment, or transport of any knife and/or related product. The buyer agrees to indemnify and hold harmless Hendrix Classics & Co. from all claims resulting directly or indirectly from the purchase, transport, ownership, or use of any knife in violation of state, local, federal, or international laws or regulations. Hendrix Classics & Co. is not liable for any misuse of any knife, razor, or straight razor products purchased from our website or store.